Telephone Call Recording
Surgery Connect (telephones) – Southern Communications
We use an advanced telephony system called Surgery Connect that is supplied to the practice by Southern Communictions.
All inbound and outbound calls to the practice are recorded for training and monitoring purposes. Patients are informed on a phone message when calling into the practice that their call will be recorded. A call can be terminated or recording paused on request. Call recording is not saved to the patient record but stored securely on the Surgery Connect dashboard.
Recordings on the Surgery Connect dashboard are retained for 36 months. Access to the dashboard is via authorised username and password connected to the HSCN (N3). Access to call recordings within the practice can only be accessed by Admin Supervisor level allocated to management.